Terms of use – Gofra.lv

These terms apply to purchases made in the online store www.gofra.lv (hereinafter - the Online store).

Last updated: August 8, 2025

When purchasing goods in the Online store "Gofra.lv", a distance contract is concluded between you and the seller SIA "Jenson Iepakojums", registration number LV 40003292579, VAT payer registration No. LV 40003292579, legal address: Daugavgrīvas iela 78, Riga, LV-1007, Latvia (hereinafter - Distance contract). The terms of the Distance contract are set out below. By purchasing goods in the Online store, you confirm that you have read and agree to the terms of the Distance contract.

1. GENERAL PROVISIONS

1.1. The Buyer has the right to choose and purchase goods in the Online store both as a Registered customer and without registration.

1.2. The Distance contract is concluded (comes into force) when the Buyer has placed an Order in the Online store and the Seller has sent confirmation and/or an Advance invoice to the Buyer's specified e-mail address.

1.3. This version of the Distance contract terms is valid from August 8, 2025. The Seller has the right at any time, without notice, to unilaterally change the terms of the Distance contract, update and supplement them. When shopping in the Online store, the Buyer is subject to those Distance contract terms that are in force at the time of ordering Goods, therefore the Buyer must familiarize themselves with the Distance contract terms each time they place an Order.

1.4. If the Buyer uses the Online store in violation of the Distance contract terms, or tries to harm the stability or security of the Online store, the Seller has the right without warning to limit the Online store offers used by the Buyer and/or cancel the Buyer's registration.

1.5. The Seller, by posting an appropriate notice on the Online store website gofra.lv, has the right to temporarily or completely stop the operation of the Online store without prior notice to the Buyer, while fulfilling Orders that were received before the posting of the respective notice.

2. GOODS

2.1. Various types of goods intended for packaging needs are available in the Online store.

2.2. Product availability and assortment may change without prior notice.

3. REGISTRATION

3.1. When purchasing a Product in the Online store, the Buyer is offered to register by filling out a registration form. The information specified in the registration form is saved and used for all subsequent purchases by the Buyer, after the Buyer enters their user information into the Online store database.

3.2. In the registration form, the Buyer specifies the following data:

3.2.1. Client who is a natural person: name, surname, e-mail address, address to which the Product will be delivered, phone number, other data essential for Product delivery (for example, special instructions, door code, etc.);

3.2.2. Client who is a legal entity: representative's name, surname, company name (including company form, registration number, legal address, delivery address, contact information (e.g., phone number or e-mail), bank name, bank account number.

3.4. The Buyer is responsible for ensuring that all data provided by the Buyer is true and complete. If the data of a Registered customer changes, the Buyer must update it before placing an order.

3.5. The Seller is not responsible for damages caused to the Buyer or third parties if the Buyer has provided incorrect or incomplete data.

3.6. When registering or ordering Products, the Buyer must ensure that the e-mail address specified by the Buyer is accessible to the Buyer and the Buyer can receive e-mail messages sent to it. After placing an Order, the Buyer undertakes to check the e-mail specified to the Seller at least once a day.

3.7. The Seller is not responsible if it has sent confirmation and/or an Advance invoice to the e-mail address specified by the Buyer, but the Buyer has not received it.

3.8. A Registered customer has the right at any time to freely change, supplement their data or delete their registration in the Online store without additional coordination.

3.9. By registering in the Online store, the Registered customer creates their individual username and password (access data) for placing Orders. The Registered customer undertakes not to disclose access data to Third parties. The Registered customer is responsible for storing access data, as well as for any actions performed in the Online store using their access data. Any person who connects to the Online store and places an Order using the access data of a Registered customer is considered by the Seller as the Registered customer.

3.10. If a Registered customer loses or forgets their access data to the Online store, the Registered customer sends a request for a new password to the Seller, using the possibilities offered in the Online store or sending a request to e-mail: info@gofra.lv.

4. PERSONAL DATA PROCESSING

4.1. During the visit and use of the Online store, the Seller may receive information containing personal data:

4.1.1. obtaining personal data directly (for example, when the Customer fills out a Registration form or places an Order);

4.1.2. indirectly, obtaining information (for example: using cookies and other technical means to monitor the use of the Online store).

4.2. The Seller processes the personal data of Buyers (consumers) in compliance with the requirements established by the Personal Data Protection Law and other legal acts of the Republic of Latvia that regulate the processing and protection of personal data. When processing and storing Buyers' personal data, the Seller uses organizational and technical means that ensure the protection of personal data from accidental or unlawful disclosure, alteration, as well as from any other unlawful processing.

4.3. By ordering Products in the Online store, the Buyer agrees and allows the Seller to register, enter, store, systematize, use and in any other way process the Buyer's personal data, as well as data that the Buyer will subsequently provide to the Seller, to the extent necessary and for the following purposes:

4.3.1. data processing results from Buyer orders, contractual obligations, or data processing is necessary to conclude the respective contract (transaction); data is necessary for identification and accounting of Buyers;

4.3.2. data is necessary for sending commercial notifications.

4.3.3. data is necessary to ensure the fulfillment of other obligations arising from contractual obligations or from respectively concluded contracts (transactions).

4.4. The Seller ensures the protection and security of Buyers' personal data, their non-disclosure to third parties, to the extent determined by the requirements established by the Personal Data Protection Law and other legal acts of the Republic of Latvia that regulate the processing and protection of personal data, except for the Seller's partners who ensure the delivery of goods purchased in the Online store, financing of goods and provision of services, to the extent that personal data is necessary for the fulfillment of contractual obligations.

4.5. The Buyer has the right to request that their personal data be supplemented or corrected, as well as to stop their processing or destroy them, if the personal data is incomplete, outdated, false, or they are no longer needed for collection purposes. In this regard, the Buyer can change or delete the entered data in their user account or inform the Seller using the e-mail address: info@gofra.lv.

4.6. The Buyer, by submitting a written reasoned request, has the right to receive the following information:

4.6.1. what information about the Buyer has been obtained, the source of data acquisition, when the information included in the data was changed (if regulatory acts allow it);

4.6.2. for what purpose personal data processing was performed, information about personal data recipients;

4.6.3. information about whether data has been processed automatically.

4.7. Buyers' personal data will be stored no longer than required by regulatory requirements. The Buyer can request deletion of their data at any time.

5. COOKIES

5.1. About Online store Customers, in addition to the data provided by Customers, information contained in Online store access files is collected (IP address, internet service provider, visit time, viewed store sections and products).

5.2. The Online store uses cookies that provide broader possibilities for using the website and Online store. Cookies are small text files that a web browser (for example: Internet Explorer, Firefox, Google Chrome or Safari) saves on a web user's computer, tablet or smartphone. This way websites can also save individual settings of the web user. Cookies usually contain information about the website name, storage duration on the device and a unique number. Cookies can be considered as a way for a website to obtain information that allows it to recognize the user and respond accordingly.

5.3. There are three main types of cookies:

5.3.1. session cookies are temporary files that are saved on the user's computer, tablet or smartphone until the end of the session, leaving the website or closing the web browser, and are used to provide services that require verification on a specific internet site;

5.3.2. persistent cookies are stored on a computer, tablet or smartphone for the time specified in the cookie parameters or until they are deleted by the user, and are used to remember user-selected settings and personalize the interface;

5.3.3. Third-party cookies allow obtaining information about how websites are used and to provide users with advertising content that is optimally adapted to the interests of specific users.

5.4. The Seller's cooperation partners - third parties may use cookies to evaluate the effectiveness of Online store advertising and personalize advertising content. Information that third-party advertisers may collect may include data such as geographical location or contact information, such as e-mail address. By using the Online store, the Customer agrees to the analysis of their computer's cookies, offering personalized offers.

5.5. Information related to cookies is not used to personally identify the user (Buyer). Cookies are used for the following purposes:

5.5.1. adapting the Online store to Customer wishes;

5.5.2. optimizing the use of the Online store;

5.5.3. advertising and marketing optimization purposes based on interest in certain advantages;

5.5.4. creating statistics about the number of Online store visitors.

5.6. Cookies are not mandatory to enable for the Online store website to work, but cookies provide broader possibilities for using the Online store. It is possible not to use cookies in the Online store by changing browser settings, or delete cookies, but in some cases limitations of some functions may appear during Online store browsing.

6. PRODUCT PRICES

6.1. In the Online store, prices can be displayed both with VAT and without VAT, and the store has special functionality that allows changing price display. Costs for Product delivery to the Buyer are not included in the product price.

6.2. The Seller has the right to change Product prices in the Online store without prior notice. If Product prices in the Online store are changed, Products are sold to the Buyer at prices that are in force in the Online store at the time of placing the Order.

7. PLACING AN ORDER

7.1. When ordering a Product, the Buyer selects the Product in the Online store catalog and, if the catalog indicates "Product is in stock" next to the Product, presses the "Add to cart" button, placing the selected Product in the "Cart".

7.2. If the Customer wants to select other Products, by pressing the "Continue shopping" button, the Customer can continue shopping.

7.3. After the Customer has selected all the Products they want to purchase, the Customer goes to the Online store section "Cart", which contains a list of all Products selected by the Customer.

7.4. In the Online store section "Cart" it is possible to specify the required quantity of the Product, recalculate the price, empty the entire Shopping cart, delete individual Products from the Shopping cart, go back to the Online store catalog or place an Order ("Checkout").

7.5. When choosing to place an Order ("Checkout"), the possibility is offered to log in as an already Registered customer using access data, or to place an Order without registration.

7.6. To complete placing the Order, the Buyer is invited to provide information about the delivery method and time, as well as provide other information essential for Order fulfillment (for example, if the Product will not be received by the Buyer themselves, but by a Third party, the Buyer identifies the Product recipient by specifying the person's name, surname, phone number and/or address).

7.8. After successful Order placement, the Buyer will be sent confirmation of Order receipt and/or an Advance invoice by e-mail. If necessary, before sending confirmation and/or issuing an Advance invoice, the Seller's representative will contact the Buyer by phone or e-mail, confirming Order receipt and clarifying Order details.

8. PAYMENT PROCEDURE AND TERMS

8.1. The Buyer can pay for Products in the form of prepayment by bank transfer, paying the Advance invoice sent electronically by the Seller.

8.2. The Buyer must pay the Advance invoice no later than within 3 (three) working days after receiving the Advance invoice.

8.3. When paying the Advance invoice, the Order/Advance invoice number must be indicated.

8.4. To ensure more timely Order fulfillment, the Buyer is invited to inform the Seller if payment for Products is transferred from a Third party's bank account rather than the Buyer's, or from another country's bank, by sending the payment order to the Seller's e-mail: info@gofra.lv.

9. PRODUCT DELIVERY AND HANDOVER

9.1. Products can be received free of charge at the Seller's office premises - at Daugavgrīvas iela 78, Riga, LV-1007, Latvia.

9.2. If the Buyer has chosen to receive Products at the Seller's office premises, the Buyer must receive the Product within 3 (three) working days after receiving notification from the Seller about the exact Product receipt time.

9.3. The Seller informs the Buyer about Product readiness for receipt by sending a notification to the Buyer's specified e-mail address or calling the specified phone number.

9.4. If when placing the Order the Buyer indicated that they want Products to be delivered to the address specified by the Buyer, the Product is delivered to the address specified by the Buyer, after previously coordinating the Product delivery date with the Buyer by phone.

9.5. When receiving Products, the Buyer presents an identity document and, if necessary, a power of attorney. The Seller has the right not to issue Products to persons who cannot present the previously specified documents.

9.6. The Buyer is responsible for checking Products at the time of their receipt and immediately notifying the Seller of possible defects or damages.

9.7. If Product delivery is not possible due to the Buyer's fault or circumstances beyond the Seller's control (for example, the Buyer has indicated an incorrect delivery address, the Buyer or their authorized person is not found at the specified address, it is impossible to contact the Buyer at the specified time, the specified address cannot be accessed, etc.), Products are not sent repeatedly (except in cases where the Buyer additionally pays for repeated product delivery), but money for Products is returned to the Buyer's account from which payment was made, within 30 (thirty) days, in case the product was not manufactured according to the buyer's individual requirements. Delivery costs are not refunded.

10. RIGHT OF WITHDRAWAL (FOR CONSUMERS). PRODUCT EXCHANGE AND RETURN

10.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person expressing a desire to purchase, purchasing or who could purchase or use a product for a purpose not related to their economic or professional activity), the Buyer may use the right of withdrawal and unilaterally withdraw from the Distance contract (purchase of goods in the Online store) within 14 calendar days after receiving the Products.

10.2. The Buyer cannot use the right of withdrawal if Products are delivered that are manufactured according to the buyer's individual requirements.

10.3. To use the right of withdrawal, the Buyer must fill out and sign a Withdrawal statement in free form, indicating all necessary data, and send it to the Seller.

10.4. The Buyer within 7 (seven) days after sending the written withdrawal returns the Product to the Seller by delivering it to the Seller's legal address Daugavgrīvas iela 78, Riga, LV-1007, Latvia (on working days from 10:00 to 18:00) or sending by mail. The withdrawal can also be submitted together with the Product.

11. PRODUCT QUALITY GUARANTEE AND SHELF LIFE

11.1. The properties of all Products and the warranty period are indicated in the Product description published in the Online store for each Product.

11.2. Product images are informative in nature. Products visible in images placed in the Online store may differ from actual product sizes, shapes and colors by color, shape and other parameters.

11.3. The color of the product in photographs may differ from the actual color of the product, which is related to color reproduction disturbances on various monitors, camera settings and other factors.

The Buyer has the right to refuse purchased goods only if appropriate storage and transportation rules are observed:

• relative humidity of the storage place air is within 40-70%;

• storage temperature is within +5 - +35°C;

• formation of a water condensate layer on any of the box walls is not allowed;

• is not mechanically damaged during transportation;

• is stored as packaged at SIA "Jenson Iepakojums";

• goods are not subjected to direct water exposure;

If the above-mentioned storage and transportation rules are not observed, the seller reserves the right to refuse product return and money refund.

The mentioned phenomena caused by product storage in inappropriate conditions are not considered manufacturing defects and SIA "Jenson Iepakojums" does not compensate for damages arising as a result of such improper storage.

None of the products sold by SIA "Jenson Iepakojums" are intended for direct contact with food products.

12. PRODUCT NOT COMPLIANT WITH CONTRACT TERMS

12.1. An application regarding a product not compliant with contract terms, as well as the non-compliant Product itself, is submitted by the Buyer (consumer) to the Seller in free form, indicating their name, surname and contact information, as well as providing a description of how exactly the Product non-compliance manifests and attaching copies of documents confirming the transaction, as well as other documents substantiating the application (if possible). Such an Application is submitted by the Buyer (consumer) to the Seller personally at the Seller's legal address Daugavgrīvas iela 78, Riga, LV-1007, Latvia (on working days from 10:00 to 18:00) or sent to the e-mail address info@gofra.lv. The Application will be reviewed in the procedure and terms established by the Consumer Rights Protection Law.

13. INFORMATION EXCHANGE

13.1. The Seller sends all notifications and otherwise communicates with the Buyer using the e-mail address or phone specified in the Buyer's registration form or in the Delivery information.

13.2. The Buyer sends all notifications and questions using the communication means and addresses specified in the Contacts section of the Online store.

14. APPLICABLE LEGISLATION

14.1. The legislation of the Republic of Latvia applies to these Terms.

14.2. In case of a dispute, the parties try to reach an agreement. If agreement is not possible, disputes are resolved in the courts of the Republic of Latvia in accordance with Latvian legislation.

15. CONTACT INFORMATION

In case of questions, contact us:

SIA "Jenson Iepakojums"

Legal address: Daugavgrīvas iela 78, Riga, LV-1007

Reg. number: LV 40003292579

E-mail: info@gofra.lv

Phone: +371 67 458 784

Darba laiks: Pirmdien – Piektdien 10:00 – 18:00

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By using our online store, you confirm that you have read and agree to these terms of use.